Privacy Policy.
At SJ Hair Replacement, we understand that the information you share with us can be personal. This policy explains how we collect, use and protect your information.
SJ Hair Replacement
Samantha Wallace
SJ Hair Replacement respects your privacy and is committed to handling the personal information entrusted to us carefully, transparently and securely.
Who we are
SJ Hair Replacement provides hair replacement and salon services in Swindon. Samantha Wallace is responsible for the handling of personal information by SJ Hair Replacement.
If you have any questions about this policy or how your information is handled, contact sjhair18@outlook.com .
Information we collect
The information we collect depends on how you interact with SJ and the services you enquire about or receive.
- Name and contact details.
- Website enquiry information.
- Consultation information.
- Hair and hair-loss information.
- Consultation form records.
- Appointment and service information.
- Photographs where appropriate.
Hair loss & health information
During a hair-loss consultation, you may choose to provide information relating to your health, medical history or circumstances relevant to your hair loss or the service you are considering.
Hair-loss information can be particularly personal and sensitive, and we aim to handle it with additional care and discretion.
Where this information constitutes special-category personal data, we will only process it where an appropriate lawful basis and condition applies.
Consultation forms
SJ Hair Replacement uses digital consultation forms. These may be completed or signed with you in person as part of your consultation or appointment.
Consultation information is used to understand your requirements, provide appropriate services and maintain relevant client records.
Client photographs
Photographs may be taken where useful for your consultation, service or client record. Client photographs are currently stored on a password-protected mobile device used by SJ Hair Replacement.
Identifiable before-and-after photographs are only used for promotional purposes where you have given consent.
You may ask us about or withdraw consent for future promotional use at any time.
Website enquiries
If you contact SJ through the website enquiry form, we may collect your name, email address, telephone number, the service you are interested in and any information included in your message.
We use this information to review and respond to your enquiry and, where appropriate, discuss an appointment or service with you.
How we use your information
Depending on your relationship with us, personal information may be used to:
- respond to questions and enquiries;
- arrange and manage consultations and appointments;
- understand your requirements and provide requested services;
- maintain appropriate consultation and client records;
- communicate with you about appointments or services;
- meet legal, accounting or regulatory requirements; and
- protect the security and proper operation of our website and business.
Marketing
SJ Hair Replacement does not currently use client contact details to send marketing emails or marketing text messages.
If this changes in future, our privacy information will be updated and any consent required will be obtained before using your information for direct marketing.
Sharing information
SJ Hair Replacement does not sell your personal information.
Personal information may be processed using trusted service providers that help us operate the website, communications or necessary business systems.
Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal rights.
How long information is kept
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention may depend on the type of information, whether you remain a client, the services provided and any legal, accounting or business requirements.
Keeping information secure
We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
This includes appropriate precautions with digital consultation records, website information and devices used to store client photographs.
Your data protection rights
Depending on the circumstances, UK data protection law may give you the right to:
- ask for access to information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase information in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to certain processing;
- request data portability where applicable; and
- withdraw consent where we rely on consent for a particular use.
These rights are subject to the circumstances and exemptions provided by data-protection law.
Contact us about your data
If you would like to ask a question about this policy, exercise a data-protection right or raise a concern about how your information has been handled, please contact SJ Hair Replacement.
Samantha Wallace
86 Thames Avenue
Swindon
SN25 3NT
Complaints
If you have concerns about how we use your personal information, we would appreciate the opportunity to address them first.
You also have the right to raise a concern with the UK's data-protection regulator, the Information Commissioner's Office.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal obligations.
The latest version will always be made available on this page.